Cookie Policy

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Terms & Conditions

 

Ordering

You can order via the website, by email or by phone on 01297 444967. If we are not available, please leave a message and we will get back to you as soon as possible.

NEW CUSTOMERS - Place items in your basket and go through the payment process. You will receive an automated email which confirms your order and will give you a password. If you wish to order from us again, you can use this to log back in to your account. 

RETURNING CUSTOMERS - Click the "login to customer account" button on the left hand side above product categories.  Enter the email address you used for your first order and the password sent in your first order confirmation email.  You can then change the password if you wish.

If you need a password reminder, please email us at: info@fossil-zone.co.uk.  The "request password reminder" button will only work for you if you first bought from us after 18.4.12 (we had a system update at this point).  Apologies for the inconvenience.  If you are not sure when you first ordered, just send us an email.

Payment  - UPDATED 5.5.17

As from Friday 5 May 2017, all our payments will be processed via Paypal.

If you do not have a Paypal account, you can still make a purchase by paying as a Guest through Paypal.

All you need is a valid credit or debit card and a valid email address.  All your card details will be protected by Paypal; we will not see them.

After clicking on Pay by Paypal, you will go to a screen where you can choose to pay as a Guest with your credit or debit card. You then enter your card details and email address. When the payment has been completed, Paypal will send you an email as confirmation.

Please return to our site after you have made your payment within Paypal.  This is the last step to ensure that the payment process is completed with us.

Telephone Orders - We are still happy to take telephone orders, but can no longer take credit / debit card details over the phone. Once cost of postage has been advised, payment for Telephone Orders may be made by cheque. Goods will be despatched after payment has cleared.  

Prices shown supersede all previous prices and are subject to change without notice. Please check the webside for latest pricing. If in doubt, please ask.

All prices are shown in UK pounds (£ GBP sterling) and include VAT.

Delivery

Delivery is currently only available to the UK mainland when using the automated ordering system. Please email us for a quote for pricing and delivery outside the UK mainland.  Our Testimonials section shows that we have shipped as far as Australia and the USA as well as Europe. 

Our standard delivery up to 1kg is Royal Mail 2nd class Signed. Orders over 1kg will be sent 1st class Signed.  Orders of £5 or under will be sent 2nd class with a proof of posting.  For urgent orders, please select Royal Mail Special Delivery Next Day. Item will be received the day after despatch.  Please bear in mind that for Recorded and Special Delivery, a signature will be needed on delivery.  All high value items will be sent Special Delivery.

Postage prices are subject to change without notice, following increases by Royal Mail.

If an item is returned to us because no-one was there to receive it, and it has not been collected from the post office within the time stated on their card, we will ask you to pay the actual postage charge for us to re-send it to you.

Stock

Our stock is under constant revision.  Please refer to the website for latest products.  Many of our items are unique and are offered subject to prior sale, ie. first come first served.  The website will be updated as soon as possible after a unique item is sold.