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Returns

We sincerely hope that you will be delighted with your choice. If, however, you are not totally happy with your purchase and, in line with distance selling regulations, we will accept returns within 7 days from your receipt of the item providing: 

a) You have not worn or damaged the item(s) 
b) You email us within 7 days of receiving your goods to be given a 'returns number' and details of where to return your item(s).

We aim to represent each item exactly in its photograph, but differences may occur owing to individual monitor settings.

RETURNING YOUR ITEM 

1) Email us on:  info@fossil-zone.co.uk  or telephone us within 7 days of receipt of purchase stating the reason for returning an item..

2) Goods must be returned in their original packaging and unused. If we receive an item for return which has been damaged due to poor packaging, a suitable amount will be deducted from the refund to cover the damage.

3) We recommend that you return via Recorded Delivery (items under £46) or Special Delivery (items over £46) from the Royal Mail to provide adequate cover should the package fail to arrive or be damaged in transit. At the very least you must obtain proof of posting. We are not responsible for any loss or damage when returning an item. Please include your name and address together with the reason for your return. The cost of return postage is borne by the customer unless the purchase is found to be faulty.

4) Once we have received the item(s) and are satisfied that the item(s) are in ‘as sold’ condition, we will refund the amount due to you.

SHOULD AN ITEM FAIL TO ARRIVE OR BE DAMAGED IN TRANSIT

Please let us know immediately by email. All posted items are traceable and insured and, subject to confirmation from Royal Mail, any item will be replaced if possible. Should the item be a 'one of a kind' then either a suitable replacement or refund will be offered. Any damaged items must be returned in order for us to make an insurance claim. Return postage will be refunded in this case.

OUR GUARANTEE

All jewellery is guaranteed against manufacturing fault for one year from the purchase date. It is our policy to repair the item if possible, replace with an alternative if it is not, or if neither of these options is appropriate, issue a credit note. Damage through mishandling is not covered, i.e. dropping an item from any height could potentially cause damage. It is best to treat all items as fragile. If you do unfortunately damage your jewellery, let us know. We may be able to fix it for a small fee. In the first instance, please contact us by email.

Please note: When cleaning your piece of fossil or gem-set jewellery, please do not use silver cleaners on the stone itself as irreversible damage may occur and we will be unable to refund you.